Healthcare Associate | | Strategic Office Support Incorporated
Job Title: Healthcare Associate
Location: Onsite - Ebloc 3 Bldg, Padriga St., Asiatown IT Park, Lahug, Cebu City
Department: Operations
Employment Type: Full-Time
Schedule: Shifting Schedule (depending on client needs)
Start Date: January 23, 2025
Are you passionate about making a difference in the healthcare industry? Do you excel in communication and thrive in a dynamic work environment? If so, we want you to join our team as a Healthcare Associate!
Key Responsibilities
- Engage and support US healthcare providers and clinics
- Handle interactions and general correspondence professionally and efficiently
- Execute tasks aligned with the specific requirements and protocols of our US-based clientele
- Collaborate seamlessly with team members to ensure streamlined operations and superior service delivery
Benefits:
- Company events
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
Housekeeping | TBD | Strategic Office Support Incorporated
Position Title: Housekeeping
Location: Onsite - Ebloc 3 Bldg, Padriga St., Asiatown IT Park, Lahug, Cebu City
Employment Type: Full-Time
Department: Human Resource - Admin
Salary: Php 16,000 per month
Start Date: ASAP
The ideal candidate will take pride in their work, possess a strong work ethic, and contribute to creating an inviting and hygienic environment.
Key Responsibilities
- Perform daily cleaning tasks, including dusting, vacuuming, mopping, and sanitizing surfaces.
- Ensure guest rooms and common areas are clean, organized, and fully stocked with supplies.
- Wash, dry, fold, and store linens and towels as required.
- Keep track of cleaning supplies and notify the supervisor of restocking needs.
- Follow safety protocols and hygiene standards, ensuring compliance with company policies.
- Operate and maintain cleaning equipment in good condition.
- Respond to guest or client requests in a timely and courteous manner.
Employee Relations Specialist | TBD | Strategic Office Support Incorporated
Position Title: Employee Relations Specialist
Location: Onsite - Ebloc 3 Bldg, Padriga St., Asiatown IT Park, Lahug, Cebu City
Employment Type: Full-Time
Department: Support - Human Resource
Salary: TBD
Start Date: ASAP
As an Employee Relations (ER) Specialist you are responsible for managing and resolving complex employee relations issues, fostering a positive workplace environment, and ensuring compliance with company policies and legal requirements.
Key Responsibilities
- Assist in providing advice and guidance to management and staff in resolving work-related problems.
- Establish and maintain trusting relationships with employees throughout the company.
- Handle a full spectrum of employee-related activities including employee complaints and concerns, questions, employee satisfaction and workplace issues through investigations, advice, recommendation, and coaching.
- Maintains integrity of Human Resources policies, programs, and procedures.
- Assists management and employees with questions or problems related to policies programs, and procedures, and in the development of policies and procedures.
- Provides day to day consulting mediation, facilitation, and guidance regarding bargaining unit and non-unit bargaining employment issues including but not limited to discipline, grievance resolution and other labor/employee relations functions.
- Provides consulting services to all organizational levels on labor and employee relations issues.
- Consults with administration and legal counsel and when appropriate on matters related to equitable treatment of employees and to minimize liability and litigation.
- Coordinates layoffs, or other reduction of force plans; ensure involved parties receive appropriate guidance, support, and information.
- Prepares and Facilitates issuance of HR documents such as IR-NTEs and Notice of Decision.
- Facilitates Administrative Hearing.
- Facilitates Exit Clearance Interviews.
- Prepares reports related to Disciplinary Actions, Attritions and Exit Interviews.
- Manages highly confidential employee information.
- Performs other tasks and responsibilities assigned by the immediate superior from time to time.
IT Helpdesk | | Strategic Office Support Incorporated
Position Title: IT Helpdesk
Location: Onsite - Ebloc 3 Bldg, Padriga St., Asiatown IT Park, Lahug, Cebu City
Employment Type: Full-Time
Department: Support - Information Technology
Salary: TBD
Start Date: ASAP
As an IT Helpdesk is expected to ensure the smooth operation, maintenance, and security of an organization's IT systems.
- Responsible of customer issues reported and see problems to resolution.
- Repairing and maintaining all IT workstations and related accessories
- Tracking all IT assets and other trackers
- You will perform a technical check on all applicants who want to work from home to ensure that all requirements are met.
- Experience with VPN networking and basic home office router troubleshooting for remote employees (recommended but not required)
- Must have technical skills on PC hardware and software, installation, configuration, and trouble shooting
- Experience with basic web browser troubleshooting
- Knowledgeable of structured cabling and configuration of systems
- Knowledgeable of Microsoft 365
- Experience in Active Directory is a plus
- Basic networking skills
- Ability to keep company passwords and information confidential
- Experience in VoIP
- Perform other tasks assigned from time to time
- Managing and resolving Support Tickets
- Perform other duties as required
Workforce Coordinator | | Strategic Office Support Incorporated
Position Title: Workforce Coordinator
Location: Onsite - Ebloc 3 Bldg, Padriga St., Asiatown IT Park, Lahug, Cebu City
Employment Type: Full-Time
Department: Support - Worklytics
Salary: TBD
Start Date: ASAP
A Workforce Coordinator is responsible for ensuring efficient workforce management and compliance with attendance policies.
Key Responsibilities
- Diligently monitoring and maintaining attendance and time records.
- Ensuring precision in attendance data for healthcare associates
- Addressing any discrepancies promptly and effectively.
- Assisting in the resolution of attendance-related queries.
- Regularly updating clients on their teams' attendance to schedules.
- Collaborating with teams to ensure compliance with timekeeping policies
- Forwarding attendance-related requests to clients for approval, including time-offs, undertime, coaching pullouts, bereavement notifications, and other relevant matters. 8. Perform other duties as required.
Team Lead Trainee | TBD | Strategic Office Support Incorporated
Position Title: Team Lead Trainee
Location: Onsite - Ebloc 3 Bldg, Geonzon St., Asiatown IT Park, Lahug, Cebu City
Employment Type: Full-Time
Department: Operations
Start Date: ASAP
We are looking for a motivated and experienced Team Lead to manage and support a team of Healthcare Associates in a fast-paced environment. The Team Lead will be responsible for ensuring team performance meets client requirements, maintaining high levels of productivity, and fostering a positive, performance-driven culture.
Key Responsibilities:
- Set clear team goals and motivate team members
- Help to setup an inspiring team environment with an open communication culture
- Oversee daily operations, delegating tasks and setting deadlines
- Identify training needs and provide coaching
- Interact with team members to receive their feedback and help resolve any problems
- Supervise team performance and prepare reports on its metrics
- Encourage high performance, creativity, and risk-taking
- Improve team's productivity
- Administer monthly scorecards to track associates' KPI reliability
- Assist in coordinating PTO requests
- Check process updates and assist new team members with onboarding
- Develop and maintain team-building activities
- Latitude of work is not just for one role
- Handle associates with various roles