Job Title: Healthcare Associate
Location: Onsite - Ebloc 3 Bldg, Padriga St., Asiatown IT Park, Lahug, Cebu City
Department: Operations
Employment Type: Full-Time
Schedule: Shifting Schedule (depending on client needs)
Start Date:ASAP

Are you passionate about making a difference in the healthcare industry? Do you excel in communication and thrive in a dynamic work environment? If so, we want you to join our team as a Healthcare Associate!

Key Responsibilities

• Engage and support US healthcare providers and clinics
• Handle interactions and general correspondence professionally and efficiently
• Execute tasks aligned with the specific requirements and protocols of our US-based clientele
• Collaborate seamlessly with team members to ensure streamlined operations and superior service delivery

Benefits:

• Company events
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise

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• Strong communication skills, both verbal and written
• Prior experience or exposure in healthcare support roles is an advantage
• 1 to 5 years of experience in the BPO industry, preferably in technical support or customer service
• Ability to adapt and learn quickly within a fast-paced and dynamic work environment
• Availability to work within the business hours of our US-based clients

Job Vacancy : 993
Job Specialization : Health Care
Location: CEB001
Hiring date : 2025-01-01 to 2025-12-31
Date Posted : 2025-01-04 14:23:06

Position Title: Team Leader
Location: Onsite - Ebloc 3 Bldg, Padriga St., Asiatown IT Park, Lahug, Cebu City
Employment Type: Full-Time
Department: Operations
Salary: TBD
Start Date: ASAP

The ideal candidate will have a strong background in leadership, exceptional communication skills, and the ability to foster a positive and productive team environment.

Key Responsibilities

• Set clear team goals and motivate team members
• Help to setup an inspiring team environment with an open communication culture
• Oversee daily operations, delegating tasks and setting deadlines
• Identify training needs and provide coaching
• Interact with team members to receive their feedback and help resolve any problems
• Supervise team performance and prepare reports on its metrics
• Encourage high performance, creativity, and risk-taking
• Improve team's productivity
• Administer monthly scorecards to track associates' KPI reliability
• Assist in coordinating PTO requests
• Check process updates and assist new team members with onboarding
• Develop and maintain team-building activities
• Latitude of work is not just for one role
• Handle associates with various roles

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• Strong communication skills, both written and oral
• Proven experience in a leadership role for a BPO company, preferably under Healthcare Account
• Ability to manage and motivate a diverse group of individual
• Excellent problem-solving and decision-making skills
• Demontrate ability to foster a positive and collaborative team culture
• Strong organizational skills and attention to details

Job Vacancy : 12
Job Specialization : Health Care
Location: CEB001
Hiring date : 2025-01-01 to 2025-12-31
Date Posted : 2025-01-10 20:03:52

Position Title: Workforce Coordinator
Location: Onsite - Ebloc 3 Bldg, Padriga St., Asiatown IT Park, Lahug, Cebu City
Employment Type: Full-Time
Department: Support - Worklytics
Salary: TBD
Start Date: ASAP

A Workforce Coordinator is responsible for ensuring efficient workforce management and compliance with attendance policies.

Key Responsibilities

• Diligently monitoring and maintaining attendance and time records.
• Ensuring precision in attendance data for healthcare associates
• Addressing any discrepancies promptly and effectively.
• Assisting in the resolution of attendance-related queries.
• Regularly updating clients on their teams' attendance to schedules.
• Collaborating with teams to ensure compliance with timekeeping policies
• Forwarding attendance-related requests to clients for approval, including time-offs, undertime, coaching pullouts, bereavement notifications, and other relevant matters.
• Perform other duties as required. 

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Job Vacancy : 1
Job Specialization : Others
Location: CEB001
Hiring date : 2025-03-01 to 2025-12-30
Date Posted : 2025-03-20 17:55:36

Position Title: Reports Analyst
Location: Onsite - Ebloc 3 Bldg, Padriga St., Asiatown IT Park, Lahug, Cebu City
Employment Type: Full-Time
Department: Support - Worklytics 
Salary: TBD
Start Date: ASAP

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

The Reports Analyst's role is crucial for the smooth functioning of SOS's daily operations. Precise data analysis and reporting are vital to guarantee the seamless performance of our healthcare associates. Reports Analysts have a pivotal role in this regard. Their main duty is to conduct thorough data analysis and produce informative reports that support well-informed decision-making for our esteemed clients.

Key responsibilities for a Reports Analyst encompass:

 

• Analyzing large datasets to extract meaningful insights and trends.
• Creating reports, dashboards, and visualizations to present data in a clear and understandable manner. (Attendance and Reliability reports, Scorecard, etc)
• Ensuring data accuracy and integrity by validating and cleansing data as needed.
• Developing customized reports based on specific client or organizational requirements.
• Identifying patterns, anomalies, and trends within data to inform decision-making.
• Interpreting complex data and providing actionable recommendations or conclusions.
• Managing and maintaining databases to ensure data availability and accuracy. (Azure and Employee Master list)
• Communicating findings and insights to clients or stakeholders in a clear and understandable manner.
• Adhering to data privacy and security regulations when handling sensitive information.
• Maintaining documentation of data sources, methodologies, and report templates.
• Perform other duties as required

   view more details ⇓

• At least 1 year of experience as a Reports Analyst or in a similar role
• Proficient in MS Excel, Google Sheets, and basic data visualization tools
• Strong analytical and problem-solving skills
• Attention to detail and ability to manage large data sets
• Good communication and time management skills

Job Vacancy : 1
Job Specialization : Others
Location: CEB001
Hiring date : 2025-04-01 to 2025-12-30
Date Posted : 2025-04-28 20:12:45

Job Title: Company Nurse
Location: Onsite - Ebloc 3 Bldg, Padriga St., Asiatown IT Park, Lahug, Cebu City
Department: Shared Services
Employment Type: Full-Time
Schedule: Shifting Schedule (depending on business needs)
Start Date: August 28, 2025

Job Summary:
We are looking for a dedicated and qualified Occupational Health Nurse to join our team. The role involves providing healthcare services, ensuring compliance with occupational health standards, and supporting employee well-being in a fast-paced BPO environment.

Key Responsibilities:

• Conduct health assessments, medical clearances, and wellness programs for employees.

• Provide immediate care for work-related injuries or illnesses and coordinate with healthcare providers as necessary.

• Maintain accurate and confidential medical records in compliance with company policies and regulations.

• Collaborate with internal departments to promote health and safety initiatives in the workplace.

• Utilize strong problem-solving and critical-thinking skills to address health-related concerns promptly.

• Adapt quickly to dynamic work requirements and operational changes.

• Commit to on-site work and availability for graveyard shifts.

• Perform other duties as required.

   view more details ⇓

Qualifications:

 

• Registered Nurse (RN) with a valid license.

• Preferably with BOSH Certification.

• Preferably with OHNAP Certification.

• Previous experience in occupational health or a similar healthcare role is advantageous.

• Availability and willingness to work the graveyard shift.

• Strong communication and interpersonal skills.

• Excellent problem-solving and critical-thinking abilities.

• Adaptability to work in a dynamic and fast-paced BPO environment.

• Commitment to on-site work.

Job Vacancy : 3
Job Specialization : Others
Location: CEB001
Hiring date : 2025-08-02 to 2025-12-31
Date Posted : 2025-08-11 12:11:46