Healthcare Associate | | Strategic Office Support Incorporated
Job Title: Healthcare Associate
Location: Onsite - Ebloc 3 Bldg, Padriga St., Asiatown IT Park, Lahug, Cebu City
Department: Operations
Employment Type: Full-Time
Schedule: Shifting Schedule (depending on client needs)
Start Date: January 23, 2025
Are you passionate about making a difference in the healthcare industry? Do you excel in communication and thrive in a dynamic work environment? If so, we want you to join our team as a Healthcare Associate!
Key Responsibilities
- Engage and support US healthcare providers and clinics
- Handle interactions and general correspondence professionally and efficiently
- Execute tasks aligned with the specific requirements and protocols of our US-based clientele
- Collaborate seamlessly with team members to ensure streamlined operations and superior service delivery
Benefits:
- Company events
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
Housekeeping | TBD | Strategic Office Support Incorporated
Position Title: Housekeeping
Location: Onsite - Ebloc 3 Bldg, Padriga St., Asiatown IT Park, Lahug, Cebu City
Employment Type: Full-Time
Department: Human Resource - Admin
Salary: Php 16,000 per month
Start Date: ASAP
The ideal candidate will take pride in their work, possess a strong work ethic, and contribute to creating an inviting and hygienic environment.
Key Responsibilities
- Perform daily cleaning tasks, including dusting, vacuuming, mopping, and sanitizing surfaces.
- Ensure guest rooms and common areas are clean, organized, and fully stocked with supplies.
- Wash, dry, fold, and store linens and towels as required.
- Keep track of cleaning supplies and notify the supervisor of restocking needs.
- Follow safety protocols and hygiene standards, ensuring compliance with company policies.
- Operate and maintain cleaning equipment in good condition.
- Respond to guest or client requests in a timely and courteous manner.
Employee Relations Specialist | TBD | Strategic Office Support Incorporated
Position Title: Employee Relations Specialist
Location: Onsite - Ebloc 3 Bldg, Padriga St., Asiatown IT Park, Lahug, Cebu City
Employment Type: Full-Time
Department: Support - Human Resource
Salary: TBD
Start Date: ASAP
As an Employee Relations (ER) Specialist you are responsible for managing and resolving complex employee relations issues, fostering a positive workplace environment, and ensuring compliance with company policies and legal requirements.
Key Responsibilities
- Assist in providing advice and guidance to management and staff in resolving work-related problems.
- Establish and maintain trusting relationships with employees throughout the company.
- Handle a full spectrum of employee-related activities including employee complaints and concerns, questions, employee satisfaction and workplace issues through investigations, advice, recommendation, and coaching.
- Maintains integrity of Human Resources policies, programs, and procedures.
- Assists management and employees with questions or problems related to policies programs, and procedures, and in the development of policies and procedures.
- Provides day to day consulting mediation, facilitation, and guidance regarding bargaining unit and non-unit bargaining employment issues including but not limited to discipline, grievance resolution and other labor/employee relations functions.
- Provides consulting services to all organizational levels on labor and employee relations issues.
- Consults with administration and legal counsel and when appropriate on matters related to equitable treatment of employees and to minimize liability and litigation.
- Coordinates layoffs, or other reduction of force plans; ensure involved parties receive appropriate guidance, support, and information.
- Prepares and Facilitates issuance of HR documents such as IR-NTEs and Notice of Decision.
- Facilitates Administrative Hearing.
- Facilitates Exit Clearance Interviews.
- Prepares reports related to Disciplinary Actions, Attritions and Exit Interviews.
- Manages highly confidential employee information.
- Performs other tasks and responsibilities assigned by the immediate superior from time to time.
IT Helpdesk | | Strategic Office Support Incorporated
Position Title: IT Helpdesk
Location: Onsite - Ebloc 3 Bldg, Padriga St., Asiatown IT Park, Lahug, Cebu City
Employment Type: Full-Time
Department: Support - Information Technology
Salary: TBD
Start Date: ASAP
As an IT Specialist he is expected to ensure the smooth operation, maintenance, and security of an organization's IT systems.
- Responsible of customer issues reported and see problems to resolution.
- Repairing and maintaining all IT workstations and related accessories
- Tracking all IT assets and other trackers
- You will perform a technical check on all applicants who want to work from home to ensure that all requirements are met.
- Experience with VPN networking and basic home office router troubleshooting for remote employees (recommended but not required)
- Must have technical skills on PC hardware and software, installation, configuration, and trouble shooting
- Experience with basic web browser troubleshooting
- Knowledgeable of structured cabling and configuration of systems
- Knowledgeable of Microsoft 365
- Experience in Active Directory is a plus
- Basic networking skills
- Ability to keep company passwords and information confidential
- Experience in VoIP
- Perform other tasks assigned from time to time
- Managing and resolving Support Tickets
- Perform other duties as required
Workforce Coordinator | | Strategic Office Support Incorporated
Position Title: Workforce Coordinator
Location: Onsite - Ebloc 3 Bldg, Padriga St., Asiatown IT Park, Lahug, Cebu City
Employment Type: Full-Time
Department: Support - Worklytics
Salary: TBD
Start Date: ASAP
A Workforce Coordinator is responsible for ensuring efficient workforce management and compliance with attendance policies.
Key Responsibilities
- Diligently monitoring and maintaining attendance and time records.
- Ensuring precision in attendance data for healthcare associates
- Addressing any discrepancies promptly and effectively.
- Assisting in the resolution of attendance-related queries.
- Regularly updating clients on their teams' attendance to schedules.
- Collaborating with teams to ensure compliance with timekeeping policies
- Forwarding attendance-related requests to clients for approval, including time-offs, undertime, coaching pullouts, bereavement notifications, and other relevant matters. 8. Perform other duties as required.
Cluster Manager | TBD | Strategic Office Support Incorporated
Job Title: Cluster Manager
Location: Onsite - Ebloc 3 Bldg, Geonzon St., Asiatown IT Park, Lahug, Cebu City
Department: Operations
Employment Type: Full-Time
Schedule: Shifting Schedule (depending on client needs)
Start Date: ASAP
We are seeking a results-driven and detail-oriented Cluster Manager to oversee the day-to-day operational functions of our organization. The ideal candidate will play a key role in optimizing processes, improving efficiency, managing cross-functional teams, and supporting strategic business initiatives to drive performance and growth.
Responsibilities
- Build, develop, and manage plans via standards and Client-specific processes.
- Liaison with Client as needed, communicating account strategy to our internal team and driving success.
- Monitor project launch to ensure all components are completed successfully.
- Identify and document additional process improvement opportunities after transition closure.
- Ensure business continuity and quality of work prior to and through transition.
- Ensure agent performance improvement and Client recovery plans are developed and utilized.
- Systematically identify issues with Client programs and correct.
- Grow account volume and assist in identifying additional lines of business within Client.
- Help develop initiatives to increase Client satisfaction and retention.
- Escalate risks & issues to Operations and Account Managers when needed.
- Lead and mentor team members; support employee development, engagement, and performance evaluations.
- Perform other duties as required.
Team Lead Trainee | TBD | Strategic Office Support Incorporated
Position Title: Team Lead Trainee
Location: Onsite - Ebloc 3 Bldg, Geonzon St., Asiatown IT Park, Lahug, Cebu City
Employment Type: Full-Time
Department: Operations
Start Date: ASAP
We are looking for a motivated and experienced Team Lead to manage and support a team of Healthcare Associates in a fast-paced environment. The Team Lead will be responsible for ensuring team performance meets client requirements, maintaining high levels of productivity, and fostering a positive, performance-driven culture.
Key Responsibilities:
- Set clear team goals and motivate team members
- Help to setup an inspiring team environment with an open communication culture
- Oversee daily operations, delegating tasks and setting deadlines
- Identify training needs and provide coaching
- Interact with team members to receive their feedback and help resolve any problems
- Supervise team performance and prepare reports on its metrics
- Encourage high performance, creativity, and risk-taking
- Improve team's productivity
- Administer monthly scorecards to track associates' KPI reliability
- Assist in coordinating PTO requests
- Check process updates and assist new team members with onboarding
- Develop and maintain team-building activities
- Latitude of work is not just for one role
- Handle associates with various roles
Communication Skills Trainer | | Strategic Office Support Incorporated
Job Title: Communication Skills Trainer
Location: Onsite - Ebloc 3 Bldg, Padriga St., Asiatown IT Park, Lahug, Cebu City
Department: Support - Training Team
Employment Type: Full-Time
Schedule: Shifting Schedule (depending on client needs)
Start Date: ASAP
The Communication Skills Trainer is responsible for delivering training programs focused on developing verbal, listening, interpersonal, and written communication skills among newly hired and existing healthcare associates. The role is essential in ensuring associates are able to confidently and professionally interact with patients, insurance providers, and DME/HME service providers across phone, email, and chat. This trainer ensures that communication quality aligns with client expectations and industry standards, contributing to effective patient engagement and operational excellence.
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Conduct classroom and virtual training sessions focused on communication fundamentals, active listening, empathy, call handling, email etiquette, and chat professionalism.
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Customize learning sessions to address role-specific communication needs (e.g., Intake, VOB, CSR, A/R, Billing).
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Demonstrate best practices through live examples, simulations, role-plays, and real-time feedback.
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Collaborate with instructional designers and process trainers to integrate communication objectives into role-based learning paths.
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Create training decks, learner handouts, evaluation rubrics, and feedback forms.
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Continuously refine content based on learner performance and client feedback.
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Assess communication skills through graded role-plays, mock calls, email/chat writing exercises, and participation in discussions.
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Provide timely coaching and constructive feedback tailored to each trainee’s development area.
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Identify trainees at risk of underperformance and collaborate with the Training Supervisor for additional coaching or remediation.
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Maintain accurate records of trainee attendance, performance evaluations, and training completion.
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Submit end-of-day reports, training summaries, and post-training evaluations to the Training Supervisor or Manager.
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Track common communication gaps across batches and recommend improvements to the curriculum.